Privacy Notice

This notice explains what happens to your details when you use this website or ask us about a viewing by form, email or phone. Our cookie policy covers cookies in more detail.

Who we are

Seren y Dyffryn Holiday Park is run by Arfor Caravans Limited, a company registered in England and Wales (company number 05151416). Its registered office is Gaingc View, Gaingc Road, Towyn, Abergele, Conwy, LL22 9HP. We decide how your details are used, which makes us the data controller.

Email: [email protected]
Telephone: 01492 543 131
Post: Seren y Dyffryn Holiday Park, Old Highway, Upper Colwyn Bay, Conwy, LL28 5YF

Viewing requests and enquiries

What we collect: your name and email address, plus anything else you choose to give us: phone number, preferred viewing date and what you are looking for. If you phone us, we may note your name, number and what you asked about.

How the form works: the viewing form does not send anything to us through the website. It opens your own email app with a message filled in, and nothing reaches us until you press send there. The website does not store what you type.

Why we use it: to reply to you, arrange a viewing and tell you about homes that match what you asked for. We rely on your request (steps you ask us to take before a possible purchase) and on our legitimate interest in answering enquiries.

We don't add you to a mailing list, and we don't sell or share your details for anyone else's marketing.

How long we keep it: we keep enquiry emails and call notes for 3 months after our last contact with you.

Using the website

Website delivery and security: our website is built and hosted by Vivaxo and delivered through Cloudflare, which protects it and speeds it up. Like any website, the server and Cloudflare process your IP address and basic browser details so they can send you pages and block abuse. This is in our legitimate interest in running a secure website. Server logs are kept for 6 months.

Analytics and advert measurement (only with your consent): if you accept analytics cookies, we use Google Analytics to see which pages are visited and how people find homes and contact us. If you also accept advertising cookies, Google Ads measures which of our adverts lead to enquiries. We don't send Google your name, email address or phone number, and we don't use these cookies to personalise adverts or for remarketing. Google Analytics data is kept for 14 months. You can change your choice at any time with the "Cookie settings" button.

Your cookie choice: we save the choice you make in the cookie banner in your browser, so we don't ask again on every page.

Google content on some pages: the maps on our Contact and Location pages are embedded from Google Maps. When those pages load, your browser connects to Google, which receives your IP address and may set its own cookies. The reviewer photos in our Google reviews section also load from Google's servers. Google's own privacy policy applies to that content.

Links to other sites: links to Facebook, Google and other websites take you to services with their own privacy policies.

Who receives your details

• Our email provider, which stores the messages you send us.
• Vivaxo, which hosts this website.
• Cloudflare, which delivers the website.
• Google, for analytics and advert measurement if you consent, and for the maps and review photos described above.

Google and Cloudflare may process data outside the UK, including in the United States. Where they do, they use the safeguards UK data protection law requires.

Your rights

You can ask us to:

• give you a copy of the details we hold about you
• correct details that are wrong
• delete your details
• stop or limit how we use them, or object to us using them
• give you your details in a format you can pass to someone else

Where we rely on your consent, such as for analytics cookies, you can withdraw it at any time. To make a request, email [email protected] or call 01492 543 131. We will reply within one month.

If you are unhappy with how we have handled your details, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

If we change how we use your details, we will update this page and the date at the top.